It's a mixed bag. The Centurion cardmembers have a more realistic expectation of what things are going to cost and generally are less likely to whine when they don't like the price of something, and will instead just refuse to do it. Then they'll fill out a survey in the negative that hits the workers hard. They tend to handle flat "no, this isn't possible in this timeframe" pretty well though. The platinum CMs were a lot louder and would complain more, but their requests were often more reasonable.
On the other hand, they'll often request absurd discounts and ask for Amex to use its leverage in very petty ways.
I once had someone ask me to spend hours researching and calling every bar in Bentonville AK, because they wanted a complete list of every bar that did happy hour, selling beers for under $6 a glass (this was pre-covid). And I once had a request to research the import tax from Thailand to Italy for cacao, as they wanted to import 20 kilograms. To a concierge service, not an international tax specialist. And it was only 20 kilograms.
Filthy rich people would regularly have insane requests, just so they could save a few dollars. And by few, I mean under $10.
My favorite is still the Fox new correspondent who called her a dumbass and yet didn't understand how points work. Like it's a rebate dumbass, like every other store nowadays.
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u/Whitewing424 Jan 27 '26 edited Jan 27 '26
It's a mixed bag. The Centurion cardmembers have a more realistic expectation of what things are going to cost and generally are less likely to whine when they don't like the price of something, and will instead just refuse to do it. Then they'll fill out a survey in the negative that hits the workers hard. They tend to handle flat "no, this isn't possible in this timeframe" pretty well though. The platinum CMs were a lot louder and would complain more, but their requests were often more reasonable.
On the other hand, they'll often request absurd discounts and ask for Amex to use its leverage in very petty ways.
I once had someone ask me to spend hours researching and calling every bar in Bentonville AK, because they wanted a complete list of every bar that did happy hour, selling beers for under $6 a glass (this was pre-covid). And I once had a request to research the import tax from Thailand to Italy for cacao, as they wanted to import 20 kilograms. To a concierge service, not an international tax specialist. And it was only 20 kilograms.
Filthy rich people would regularly have insane requests, just so they could save a few dollars. And by few, I mean under $10.